Join Our Team

To apply, please send cover letter, resume, and salary requirements to Gary Green at gary@greentech-services.net

Service Desk Technician 1

2 years minimum experience in a technical support role! (Previous IT Service Provider experience a plus). When you respond include your salary range requirements or you will not be considered!

General Summary:
This position is primarily responsible for the resolution of customer support requests.

Essential Duties and Responsibilities:

Respond to customers support requests in manner that is consistent with company SLA.
Support and troubleshooting of information technology resources including, but not limited to: workstations, printers, networks, and vendor specific hardware/software.
Installation, troubleshooting, and basic usage support of Microsoft’s core business applications and operating systems.
Support and troubleshooting basic network connectivity issues.
Basic awareness regarding the support, implementation, and use of remote access solutions including but not limited to: VPN, Terminal Services, Citrix, ScreenConnect, and TeamViewer.
Thoroughly document customer interactions and support resolutions in the ticketing systems.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or maintenance outages.

Additional Duties and Responsibilities:

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
Effectively manage customer expectations in order to improve perception, and satisfaction.
Ability to work in a team and communicate effectively.
Properly document and escalate support requests as required.
Responsible for entering time and expenses into the ticketing/CMS to ensure proper documentation and timely billing.
Complete training modules/roadmaps as assigned.

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intermediate understanding of Microsoft: Windows \ Office suite \ business applications
Intermediate understanding of networking devices and associated peripherals
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Demonstrated ability to diagnose, troubleshoot, and repair hardware and software
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Knowledge of NAble, ConnectWise, and ScreenConnect a plus

Service Desk Technician 2

5 years minimum experience in a technical support role! (Previous IT Service Provider experience a plus). When you respond include your salary range requirements or you will not be considered!

General Summary:
This position is primarily responsible for the resolution of customer support requests.

Essential Duties and Responsibilities:

Respond to customers support requests in manner that is consistent with company SLA.
Support and troubleshooting of information technology resources including, but not limited to: workstations, printers, networks, and vendor specific hardware/software.
Installation, troubleshooting, and basic usage support of Microsoft’s core business applications and operating systems.
Support and troubleshooting basic network connectivity issues.
Basic awareness regarding the support, implementation, and use of remote access solutions including but not limited to: VPN, Terminal Services, Citrix, ScreenConnect, and TeamViewer.
Thoroughly document customer interactions and support resolutions in the ticketing systems.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or maintenance outages.

Additional Duties and Responsibilities:

Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
Effectively manage customer expectations in order to improve perception, and satisfaction.
Ability to work in a team and communicate effectively.
Properly document and escalate support requests as required.
Responsible for entering time and expenses into the ticketing/CMS to ensure proper documentation and timely billing.
Complete training modules/roadmaps as assigned.

Intermediate understanding of Microsoft: Windows \ Office suite \ business applications
Intermediate understanding of networking devices and associated peripherals
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Demonstrated ability to diagnose, troubleshoot, and repair hardware and software
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment
Knowledge of NAble, ConnectWise, and ScreenConnect a plus