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Server Systems Engineer

Department: Service and Support
Reports to: Director of Operations

The System Engineer is a strategic technical position within the organization.  This position is responsible for maintaining the design and integrity of customer’s servers and networks, along with coordinating complex projects.

Essential Duties and Responsibilities:

  • IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level; WAN and LAN connectivity, routers, firewalls, and security
  • Engineering support for escalations through the service desk
  • Remote access solution implementation and support; VPN, Terminal Services, and Citrix
  • System documentation and consulting services to include system reviews and recommendations
  • Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Effectively manage customer expectations in order to improve perception and satisfaction
  • Ability to work in a team and communicate effectively
  • Business awareness; specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ticketing system as it occurs
  • Work through project tickets as assigned by a Project Manager
  • Enter all work as service or project tickets into ticketing system
  • Remain up-to-date with current and future technologies emerging in the industry
  • Ability to mentor other employees

Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professional IT Certifications or equivalent experience in Servers, Networks and Security
  • Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Full Service IT Support

  • Are your computers running slow?
  • Does your office network need help?
  • Need a new or better website?


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