The Right Care for Your Company
Problem
Working with an IT team that isn’t dedicated to your business can feel like a burden. Instead of receiving the peace of mind in knowing that your tech is being taken care of, you dread the next inevitable technical issue because your IT provider doesn’t deliver.
Such was the case for Lacy’s Express, whose owner expressed issues with their IT provider treating them “like a number.” Their former provider was located further away and often felt inaccessible, and when solving technical issues, team members of Lacy’s Express would be walked through how to solve it themselves. It wasn’t a deal worth their dollar.
Lacy’s Express
Business: Disposal and Fuel Transportation
Location: Pedricktown, NJ
Website: https://lacysexpress.com/
Service: PC Eagle Eye, Cybersecurity, Website Services, Email
Risk
Working with an ineffective IT provider can be more detrimental than not having an IT provider at all. Not only was Lacy’s Express paying the high price for their distant IT Support, but they were also suffering from excessive downtime and resorting to pen and paper when their applications weren’t able to run. Shutdowns would lost for a days, and it was clear that something needed to change.
Solution
Lacy’s Express made the switch to GreenTech’s full suite of IT services. Working with GreenTech was convenient, professional, and topped with friendly service. Tech problems were figured out. GreenTech’s technicians took care of everything and downtime disappeared.
Communication became easier as well. If there are issues, Lacy’s Express can contact GreenTech’s owner and receive answers immediately.
GreenTech Difference
Before
Excessive Downtime
Poor Customer Service
Interrupted Business Operations
After
Tech Issues Resolved Efficiently
Professional and Friendly Team Members
IT Support Fully Taken Care Of
Now
Operations continue to be great with great customer service. Most importantly, the team at Lacy’s Express can go on with their job knowing their tech issues were resolved quickly. There’s no longer a need to waste an hour on the phone trying to get the help you deserve.
Lacy’s Express is now primed for success, leveraging the customer care and expertise of their new IT provider and partner.
