Employment

To apply, please send cover letter and resume to Gary Green at

Customer Support Rep – Wireless

Requirements:

Receiving and placing customer service telephone calls
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems
Work with ticketing system to communicate to users
Follow communication procedures, guidelines and policies
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.

Qualification:

Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Have Basic knowledge of iPhones and iPad
Comfortable using computers
Place or cancel orders over the phone or online
Able to maintain the database to ensure all the records are accurate

Full Time with benefits. $12-$16 per hour.