The Call for a Better Telephony Approach
Problem
Telephony is, undeniably, an essential component of any business. Accordingly, for communication with clients, business partners, and employees, it’s essential to have a reliable, affordable provider that will make your business efficient and seamless. Unfortunately for B.R. Williams, despite maintaining the same phone lines for years, their phone bill was steadily increasing without any change or increase in phone usage. Perhaps even more frustrating was that in addition to rising costs, any user changes or updates to the phone systems required unnecessary bureaucracy and could not be addressed or implemented easily.
BR Williams, Inc.
Business: Transportation
Location: Woodstown, NJ
Website: https://www.brwilliamsinc.com/
Service: VoIP Vantage, Web Services, PC Eagle Eye
Risk
For B.R. Williams, phone calls were a necessity that acted as the vehicle for communicating about transportation coordination, route planning, establishing connections, and organizing with the many staff members that make their company possible. With rising phone costs from providers that made their phones difficult to use and customize, B.R. Williams was facing a drain to their operating expenses and was eagerly looking for an alternative.
Solution
At the time, GreenTech was the designer and host of the B.R. Williams website, the hub for need-to-know information about the company, its staff, and its Driving Academy. GreenTech became aware of an issue that BR Williams was having with implementing a change in its phone system. Green Tech took the initiative to fix and code something minor for their phone lines. B.R. Williams was impressed by the speed and efficiency of GreenTech’s work with their phones – something unheard of with their previous provider at that time. Green Tech offered a proposal to upgrade their telephony to a VoIP system, a cost-saving, flexible improvement to their current phone systems. This proposal suggested a better plan that would not only decrease phone costs, but also decrease time waiting for fixes, adjustments, and a promise of easy customization.
GreenTech Difference
Before
This business faced a steadily increasing phone bill along with unecessary difficulties customizing their phones with their previous provider.
After
With the help of GreenTech, BR Williams transitioned to VoIP, significantly decreasing their phone bill as well as gaining a seamless experience when it came to implementing custom voicemails and changes to their phone system.
Now
Since upgrading their phone systems with GreenTech, B.R. Williams has saved not only money but time and resources that, previously, would have been spent trying to use unwieldy phone equipment. To the relief of the company, they have seen significant savings in their phone bills with the invaluable benefit of getting quick and easy help with any modifications and changes that they needed. Whatever B.R. Williams requires, GreenTech makes sure to implement swiftly and easily.
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