Furniture Retailer

This is a real-life case study of how Green Technology Services provided Web Design & Hosting, Surveillance EagleEye security cameras, and PC EagleEye Managed Services to a family-owned furniture store in Quinton, NJ. This is a Salem County-based furniture store owned and operated by multiple generations of a family. In order to continue to grow the family business, this small business reached out to Green Technology Services to receive assistance in drawing customers to their business and protecting the store against damages and theft.

Project Details

Business: Retail Furniture Store
Location: Quinton, NJ
Website: www.hitchnersfurniture.com
Services: Managed Services, Web Design & Hosting, Surveillance Cameras

IT Comparison

Q

Previous situation: No IT team – Tried to fix issues themselves with poor results and high frustration, or called in family favors.

R

Green Technology Services: The expertise of multiple skilled and certified IT team members came to their rescue.

Managed Services

At Green Technology Services, we understand computers are vital to successfully running a business. That’s why we ensure they continue to run smoothly for our clients. This furniture retailer contracted GreenTech for IT services to have the peace of mind that their computers would always be taken care of. That way, their focus could remain on growing and maintaining a successful retail business. Other services/amenities included in contract:

  • 24/7 IT Support
  • On-Site Support
  • After Hours Emergency On-Site Support
  • Help Desk Services
  • Web Design and Maintenance
  • Information Technology Management Services
  • Network Monitoring
  • Performance Monitoring
  • Security Patch Management
  • Risk Analysis
  • License Management
  • Antivirus Software
  • Day-to-day email platform management

Surveillance EagleEye (SEE)

As a growing business, the owners understood that security cameras would help combat theft, as well as protect their bottom line against damage to their properties. In 2016, they found that the investment in security cameras had paid off. The driver of a tractor trailer had inadvertently struck the side of the building with his vehicle. However, rather than taking ownership over the accident, the driver opted to deny that he was responsible for the damages to the store. By reviewing the security camera footage, it was proven that the driver was at fault for causing the accident. After this incident, it was evident to the owners that the benefit of having security cameras on the premises was well-worth the cost of maintenance and installation.

Web Design and Hosting

As savvy entrepreneurs, this family knew how important it was to have a website to show off their growing inventory, share the history of the store, and provide store contact information. We collaborated on a website that both showcased their showroom inventory, and enticed customers to visit the store to shop.

Below is their BEFORE and AFTER website homepage screenshots:

BEFORE

AFTER

Testimonial

“The team at Green Technology Services is always ready and willing to come out and help us. They’ve taken time to show us how to fix little issues ourselves, help us upgrade to new systems, and have always been there when we needed them. Gary, John, and the GreenTech team are prime examples of exemplary customer service.”Cindy Erdner, owner

CLIENT SUPPORT